ALO Physiotherapy Website Privacy Notice – July 2021
ALO Physiotherapy LTD is registered in England and Wales with company number 05147129.
Our registered address is 3 Harmont House, 20 Harley Street, London, England, W1G 9PH.
If you have any questions about how we use your information, or want to exercise your rights over your information, you can write to us at our address above or contact us using the following:
Tel: 0207 636 8845
What information about you do we collect and process, what do we do with it and why?
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by using cookies which are stored on the user’s computer. This information is used to create reports about use of our website. Google will store this information.
When you contact us:
If you get in touch with us – whether by phone, email, post or in person – you may provide us with personal information. For example, if you use our contact form, we ask for your name, email address and contact phone number. Only information that is needed to deal with your enquiry will be shared internally or with selected third parties. We will use the information you provide to deal with your enquiry and for no other purpose.
We justify this processing on the basis of your consent. We will keep this information for no longer than one year from the last interaction with you.
When you book an appointment and become a patient:
We will collect the following information in order to treat you.
GP address and telephone number
If you are claiming through your medical insurance, we will ask for your insurer’s name, policy number, preauthorisation number and number of sessions authorised.
We process this data as it is necessary for the performance of our contract with you.
We will also need to collect some health information about you, which may include what medication you are taking, if you suffer from certain medical conditions, and any other medical information that you may feel is important for the therapist to know.
We may also ask you about your health status with regard to to COVID-19.
We process this data ONLY with your explicit consent.
When you sign up for our newsletter:
We will collect your email address. You can unsubscribe at any time.
When you interact with us on social media:
We use Facebook, Instagram, Twitter, LinkedIn and YouTube to raise awareness of our work and clinic, to promote our activities and contact potential customers. When you comment on our posts or send us a private message, you may provide us with your personal data. We will only use the personal data you provide us in order to communicate with you and for no other purpose. We may also obtain information from these platforms about how you interact and engage with our posts and pages. We process your personal data on the basis of our legitimate interest in promoting our business, increasing audience engagement on social media, and responding to your comments and queries.
We are not responsible for the privacy practices of social media platforms. If you wish to obtain more information about how they collect and manage your personal data, please visit the privacy notices on their websites.
When you apply for a job with us:
When you apply for a job with us, the personal information you provide to us may include your name, address (including email address), job and career history, educational background, professional memberships and other relevant information from your CV.
We process the information you provide to us on the basis of discussing a possible contract of employment. We will keep this information for no longer than 5 years from the last interaction with you.
How do we look after your data?
All of your data is kept on our electronic booking system which has appropriate access controls.
We will not transfer your data outside of the UK.
What are your rights?
You have the right to request a copy of all the information we hold about you and to ask us to correct any inaccurate personal information concerning you. We may in some circumstances need to check that what you have told us is accurate and require a form of identification.
You have the right to ask us to delete your information, to stop processing it, or to restrict our processing of it. However, we may not be able to do so immediately if we have a lawful reason, or a legal or contractual obligation to retain the information or continue the processing. We will notify you if this is the case.
Where you have given consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details at the top of this policy.
You also have the right to make a complaint to the Information Commissioner’s Office – the supervisory authority that handles data protection law in the UK. You can contact them at the following:
Postal Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Telephone: 0303 123 1113